Refund policy

We have a 30-day return policy, which means you have 30 days after receiving the confirmation code to your storage room to request a return. 

To be eligible for a return, your storage room(s) must be in the same condition that you received it, unused. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at bpnellemann@gmail.com. 

If your return is accepted, you will receive instructions on the following steps.

You can always contact us for any return question at bpnellemann@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, since the storage rooms are rented out in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at bpnellemann@gmail.com.